92kr Privacy Policy – How We Collect, Use & Protect Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 92kr ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data submitted by users ("you", "User") in connection with your use of the 92kr website and services accessible at https://92kr.app.

92kr operates a betting and casino platform serving English-speaking Pakistani players, including users in Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad and other locations across Pakistan. Given that your use of the 92kr platform involves the submission of personal and financial information, we take our obligations in respect of that information seriously.

This Policy applies to all data collected through your registration, account activity, deposits, withdrawals, game play, customer support interactions, and browsing of the 92kr platform. It should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is 92kr, operating the platform at https://92kr.app. As data controller, 92kr determines the purposes for which and the means by which your personal data is processed.

Where 92kr engages third-party processors — such as payment service providers, identity verification providers, and game studios — those parties act as data processors operating under instruction from 92kr and subject to contractual data protection obligations consistent with this Policy.

3. Categories of Data We Collect

3.1 Identity & Contact Data

• Full legal name and date of birth
• Email address and phone number
• Residential address (including city, province, and postal code within Pakistan)
• Identity document details (where required for KYC verification, e.g. CNIC, passport)

3.2 Financial Data

• JazzCash or Easypaisa account identifiers used for deposit and withdrawal
• Bank account details where bank transfer is selected as a payment method
• Transaction records including deposit amounts, withdrawal amounts, and dates
• Cryptocurrency wallet addresses used for USDT TRC20 transactions

3.3 Account & Usage Data

• Username and encrypted password
• Login timestamps, session duration, and device information
• Betting history, game play records, and wagering activity
• Bonus usage, promotional participation, and wagering requirement progress

3.4 Technical Data

• IP address and approximate geolocation
• Browser type and version, operating system, device type
• Referring URL and pages visited within the 92kr platform
• Cookie identifiers and session tokens

3.5 Communications Data

• Records of communications with the 92kr support team via live chat or email
• Feedback, complaint records, and dispute correspondence

4. How Personal Data Is Collected

92kr collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, or contact the support team.
• Automatically — through your use of the platform, including technical data captured via cookies, log files, and session tracking systems.
• From third parties — including identity verification providers engaged to confirm your identity in compliance with anti-money laundering obligations, and payment processors who confirm transaction status.

5. How We Use Your Personal Data

92kr uses personal data for the following purposes:

• Account management — to register, maintain, and secure your 92kr account, including processing your login credentials and enabling two-factor authentication.
• Transaction processing — to process PKR deposits via JazzCash, Easypaisa, bank transfer, and other approved methods, and to fulfil withdrawal requests.
• Identity verification (KYC) — to verify your identity and age in compliance with anti-money laundering and responsible gaming obligations applicable to the platform.
• Platform operation — to deliver game content, sportsbook markets, and all associated platform features to your account.
• Customer support — to respond to your enquiries, process complaints, and resolve disputes.
• Security and fraud prevention — to detect and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct.
• Responsible gaming — to monitor gaming patterns for signs of problem gambling and to apply any self-exclusion or deposit limits you have set on your account.
• Legal compliance — to comply with applicable legal obligations, including responding to lawful requests from competent authorities.
• Platform improvement — to analyse usage patterns and improve the performance, usability, and content of the 92kr platform.

6. Legal Basis for Processing

92kr processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the contract between you and 92kr, including account registration, transaction processing, and game delivery.
• Legal obligation — processing required to comply with applicable anti-money laundering, responsible gaming, and data retention laws.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent — where you have provided specific consent for a processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting the 92kr support team.

7. Data Sharing & Third Parties

7.1 Payment Processors

To process your PKR deposits and withdrawals, 92kr shares necessary transaction data with payment processors including JazzCash, Easypaisa, and banking institutions. These processors are engaged under contractual data protection terms and are authorised to use your data only for the purpose of completing the transaction.

7.2 Identity Verification Providers

Where KYC verification is required, 92kr may share identity document details and personal information with third-party verification providers. These providers process your data solely for the purpose of confirming your identity and age eligibility.

7.3 Game Studios

Game content on the 92kr platform is supplied by third-party studios. In the course of game delivery, certain technical data (such as session identifiers) may be shared with the studio operating the game. No personally identifiable information beyond what is strictly necessary for game delivery is shared.

7.4 Law Enforcement & Regulatory Authorities

92kr may disclose personal data to competent authorities — including law enforcement, regulatory bodies, or courts — where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.

7.5 No Sale of Personal Data

92kr does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.

8. Data Retention

92kr retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following:

• Account data is retained for the duration of your active 92kr account and for a period of up to 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for up to 3 years from the date of the last interaction.
• Technical and usage data is retained for up to 2 years for platform improvement and security purposes.

Where a retention period expires, 92kr will securely delete or anonymise the relevant data.

9. Data Security

92kr implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 92kr platform.
• Access controls limiting platform and database access to authorised personnel only.
• Encrypted storage of sensitive account credentials.
• Regular security assessments and monitoring of the 92kr platform infrastructure.
• PCI-DSS compliant handling of payment card data through certified third-party processors.

While 92kr takes every reasonable precaution to protect your data, no data transmission over the internet is entirely without risk. You are responsible for maintaining the security of your own device and 92kr login credentials.

10. Cookies & Tracking Technologies

10.1 What Cookies Are

Cookies are small text files placed on your device by the 92kr platform to enable certain functionality and to collect usage data. 92kr uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

10.2 Types of Cookies Used

• Essential cookies — required for the 92kr platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impairing platform functionality.
• Analytics cookies — used to collect anonymised data about how users interact with the 92kr platform, enabling us to improve navigation and content.
• Preference cookies — used to remember your language and display preferences across sessions.

10.3 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 92kr platform, including the ability to remain logged in across sessions.

11. Your Data Rights

As a 92kr user, you have the following rights in respect of your personal data, subject to applicable law:

• Right of access — you may request a copy of the personal data 92kr holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to 92kr's legal retention obligations.
• Right to restriction — you may request that 92kr restricts processing of your data in certain circumstances.
• Right to data portability — where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact the 92kr support team via the live chat or by email at [email protected]. 92kr will respond to verified requests within 30 days.

12. Minors

The 92kr platform is strictly prohibited to persons under 18 years of age. 92kr does not knowingly collect personal data from individuals under 18. If 92kr becomes aware that personal data has been collected from a minor, that account will be closed immediately and all associated data will be securely deleted. If you believe a minor has registered a 92kr account, please contact the support team immediately.

13. Changes to This Privacy Policy

92kr reserves the right to update this Privacy Policy at any time. Where changes are material, 92kr will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users through the platform or by email. Continued use of the 92kr platform following any update constitutes your acceptance of the revised Policy. The current version of this Privacy Policy will always be available at https://92kr.app/privacy-policy.

14. Contact & Data Enquiries

For any privacy-related enquiry, including requests to access, correct, or delete your personal data, please contact the 92kr team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the 92kr platform interface in English; Urdu-friendly assistance available on request

Please include your registered 92kr username and a clear description of your request. 92kr will acknowledge receipt of written privacy enquiries promptly and respond in full within 30 days.